Feastables
feastables.com
Feastables shipping audit reveals 13 issues, including 2 critical defects affecting snack quality and delivery.
- Founded
- 2021
- Employees
- 160
- HQ
- Chicago, Illinois, United States
Shipping issues (13)
Sorted by severity- criticalSX-002-INTL-SHIPS-SINGLE-ZONE
Storefront accepts international orders but your shipping policy only describes one zone.
We found multiple markets in your storefront setup but only one shipping zone documented in your policy. International buyers who check your shipping page see no information about their country — a common cause of checkout abandonment and WISMO support tickets.
How to resolve(AI)Pick one: expand your single-zone policy to cover all listed markets, or remove unsupported countries from your storefront.
Detected 4/23/2026· 90% confidence· 2 evidence points - criticalSX-003-WEIGHT-COVERAGE-LOW
Only 0% of products have a weight — carriers like UPS will apply dim-weight pricing.
When product weights are missing, carriers default to dimensional-weight pricing, which typically costs 4–12% more per shipment. Connecting a Shopify or ERP feed is the fastest way to backfill weights and reconcile invoices.
How to resolve(AI)Add product weights to Shopify/ERP immediately and cross-check your last carrier invoice for dimensional weight charges.
Detected 4/23/2026· 85% confidence· 3 evidence points - highPH-002-CARRIER-NONE
Shipping carrier unknown
We could not identify which carrier this store ships with. Without a known carrier, our savings estimates fall back to conservative category medians and may understate opportunity.
How to resolve(AI)Connect your shipping account now to unlock real carrier rates, or manually retry carrier detection in your next crawl cycle.
Detected 4/23/2026· 90% confidence· 1 evidence point - highSX-004-SINGLE-CARRIER
Shipping is locked to a single carrier (UPS). No failover exists for outages or rate hikes.
When one carrier covers every lane, negotiation leverage is limited and an outage on that carrier stalls fulfillment. Most multi-carrier operations save 8–14% by shifting zone-1 volume to a secondary carrier.
How to resolve(AI)Activate a backup carrier for zones 1–3 immediately: add USPS if using FedEx/UPS, or FedEx Ground if using USPS. Eliminate single-carrier risk now.
Detected 4/23/2026· 85% confidence· 1 evidence point - highSX-007-LOST-PACKAGE-POLICY-MISSING
Your store has no written lost-package guarantee — buyers and support staff are both guessing.
Without a stated policy, every lost-package claim becomes a case-by-case judgement call. That slows resolution, inflates WISMO volume, and can erode buyer trust. Publishing a simple re-ship rule is usually a 10-minute fix.
How to resolve(AI)Create a written lost-package policy stating: customers receive a free replacement if tracking shows no movement within X days.
Detected 4/23/2026· 90% confidence· 2 evidence points - highSX-015-EXTREME-PRICE-SPREAD
Catalog spans 24.1× from $2.49 to $59.99 with only 0% of products weighed.
When a catalog mixes cheap accessories with heavy flagship items and most products have no weight, carriers default to dim-weight pricing on the heavy end. The combined effect magnifies dim-weight overcharges beyond the baseline rate.
How to resolveConnect Shopify or ERP weight data, then create zone-based carrier tiers keyed to price range.
Detected 4/23/2026· 80% confidence· 4 evidence points - highSX-019-NO-ZONE-CARRIER-LOGIC
Single-carrier setup (UPS) with 1 zone — no zone-1 failover.
35–45% of typical US ecommerce volume sits in zone 1–3, where a secondary carrier would pay back quickly. Keeping zone-1 volume on a premium carrier is a common source of $1.80–3.20 per-package overpay.
How to resolveAdd a zone-based rule: primary carrier for zones 4–8, secondary (USPS / FedEx Ground) for zone 1–3.
Detected 4/23/2026· 80% confidence· 2 evidence points - highSX-022-INTL-CARRIER-SILENCE
Your shipping policy does not name an international carrier — intl buyers can't verify how their order will arrive.
International orders need a named carrier (DHL eCom, USPS International, FedEx International, or regional post) so buyers understand customs handling and delivery windows. Silence drives pre-purchase abandonment on intl traffic.
How to resolvePublish your intl lane: name the carrier, show a 7–21 day transit window, and clarify duties responsibility.
Detected 4/23/2026· 80% confidence· 2 evidence points - mediumSX-010-SUPPORT-URL-FRAGMENTATION
13 different contact / help URLs were surfaced. Customers don't know where to go.
Multiple support surfaces dilute CX, split inbound traffic, and bury the canonical 'help center' in site search. Consolidating to one canonical URL + 301 redirects from the rest reduces confusion without losing traffic.
How to resolvePick one canonical /support or /help URL and 301 the rest.
Detected 4/23/2026· 80% confidence· 2 evidence points - mediumSX-011-NEAR-DUPLICATE-POLICY-URLS
Found 1 groups of near-duplicate policy URLs (trailing 's', hyphen, slash variants).
Duplicate policy URLs dilute internal link equity and confuse crawlers. Google may index multiple variants and split rank signals across them. The canonical fix is simple: pick one and 301 the rest.
How to resolvePick a canonical URL per policy page and 301-redirect the variants.
Detected 4/23/2026· 80% confidence· 2 evidence points - mediumSX-012-USD-ONLY-MULTI-MARKET
Checkout is USD-only, but you accept orders from GB, IE, DE, FR, ES, AU.
International buyers paying in USD see a less familiar price and a higher card-network FX fee. Local-currency display typically lifts intl checkout conversion 8–14%. Shopify Markets handles presentment currencies natively.
How to resolveEnable Shopify Markets or equivalent multi-currency for GB/EU/AU/CA checkouts.
Detected 4/23/2026· 85% confidence· 3 evidence points - lowSX-013-RETENTION-STACK-NO-SURFACES
Installed retention apps (klaviyo, rebuy, postscript) but no subscribe / loyalty / progress-bar surface is visible on the storefront.
The retention stack is paid for but idle from the buyer's perspective. A subscribe-and-save widget, a loyalty drawer, or a cart free-ship progress bar typically lifts AOV 3–6% and repeat-purchase rate 10–20% with 10 minutes of configuration.
How to resolveSurface one retention component: Rebuy subscription widget, free-ship progress bar in cart, or a loyalty drawer.
Detected 4/23/2026· 75% confidence· 2 evidence points - lowSX-014-NO-BRANDED-TRACKING
No tracking app or branded tracking URL detected. Buyers jump to the carrier site after purchase.
Branded order-tracking lifts repeat-visit engagement and opens a low-friction upsell slot. AfterShip, Shop, Route, and Parcel Perform all take 10–15 minutes to install on Shopify.
How to resolveInstall AfterShip, Shop app, or Route to keep buyers on your domain during the post-purchase window.
Detected 4/23/2026· 70% confidence· 2 evidence points
Delivery & carrier signals
| International shipping | Yes | Estimated |
| Express shipping | — | Estimated |
| Same-day delivery | — | Estimated |
| Free shipping offered | Yes · above USD 50 | Estimated |
| Delivery promise | You can expect your order to ship within 1-3 business days. Once shipped, you can expect to receive your order within 1-7 business days. | Estimated |
| Carriers mentioned | UPS | Estimated |
| Markets served | US, GB, IE, DE, AT, FR, ES, AU | Estimated |
Pages we scanned
Evidence sources used to generate this profile — 15 total.
- policyrefund policyhttps://feastables.com/pages/faq/refund-policy
- policycancellation policyhttps://feastables.com/pages/faq/cancellation-policy
- policyreturn and exchange policyhttps://feastables.com/pages/faq/return-and-exchange-policy
- policyreturn and exchange policy aushttps://feastables.com/pages/faq/return-and-exchange-policy-aus
- policyshipping processing timeshttps://feastables.com/pages/faq/shipping-processing-times
- policycan i change my addresshttps://feastables.com/pages/faq/can-i-change-my-address
- policydo you ship to po boxeshttps://feastables.com/pages/faq/do-you-ship-to-po-boxes
- policymulti box shipmenthttps://feastables.com/pages/faq/multi-box-shipment
- policymulti box shipmentshttps://feastables.com/pages/faq/multi-box-shipments
- policymy order was lost in transithttps://feastables.com/pages/faq/my-order-was-lost-in-transit
- policyshipping timeshttps://feastables.com/pages/faq/shipping-times
- policyus address change policyhttps://feastables.com/pages/faq/us-address-change-policy
- policythird party shipper policyhttps://feastables.com/pages/faq/third-party-shipper-policy
- policyprivacy policyhttps://feastables.com/policies/privacy-policy
- policyterms of servicehttps://feastables.com/policies/terms-of-service