Supplements shipping audits
Supplements brands live and die by delivery reliability. Heat exposure during summer ground transit can spoil active ingredients, customs seizures on international orders hit air-restricted formulas like collagen and lithium-bound packaging, and subscription cancellation spikes when orders run late. These audits break down how each supplement merchant handles carrier selection, international fulfillment, lost-package guarantees, and the subscription cadence disclosures that directly shape repeat-purchase rate.
1 published audit6 recurring issue patterns
Latest supplements audits
Sorted by published date
Common findings across supplements brands
Issues that recur across multiple audited merchants. The same detector firing across the category usually points to an under-served industry convention rather than a single brand problem.
- highNo written lost-package policyFires across 93 brands in this category
- lowNo branded tracking experienceFires across 79 brands in this category
- mediumUSD-only checkout in multi-currency marketsFires across 75 brands in this category
- highNo carriers detectedFires across 43 brands in this category
- highShips internationally, no international carrier namedFires across 43 brands in this category
- highSingle-carrier dependencyFires across 29 brands in this category
Frequently asked questions
- What does a supplements shipping audit cover?
- Our supplements shipping audits analyze each merchant's carrier selection, lost-package policy, international coverage, return shipping terms, catalog weight completeness, currency presentment, and retention-app exposure. We flag specific issues by severity and estimate dollar impact where the data supports it.
- How are the issues detected?
- Each audit runs 16 rule-based detectors against crawled storefront data, observed Shopify/app signals, and Apollo company enrichment. Every detected issue cites the source signal — no AI hallucination in detection, only in rewriting the fix recommendation.
- Is this data live?
- Audits are refreshed when we re-crawl the store. Carrier mentions, policy text, and app fingerprints update weekly. Apollo company signals refresh monthly. Each page shows the analysis version and compose timestamp.
- Can a brand dispute a finding?
- Yes. Merchants can contact us at support@shipxray.com with corrections or context. Suppressed issues remain in the database with a merchant_correction reason but are removed from the public render.