Shipping audit: Mantis

Storefront accepts international orders but your shipping policy only describes one zone.

We found multiple markets in your storefront setup but only one shipping zone documented in your policy. International buyers who check your shipping page see no information about their country — a common cause of checkout abandonment and WISMO (Where Is My Order?) support tickets.

Shipping carrier unknown

We could not identify which carrier this store ships with. Without a known carrier, our savings estimates fall back to conservative category medians and may understate opportunity.

Shipping is locked to a single carrier (UPS). No failover exists for outages or rate hikes.

When one carrier covers every lane, negotiation leverage is limited and an outage on that carrier stalls fulfillment.

Your store has no written lost-package guarantee — buyers and support staff are both guessing.

Without a stated policy, every lost-package claim becomes a case-by-case judgement call. That slows resolution, inflates WISMO volume, and can erode buyer trust.

Single-carrier setup (UPS) with 1 zone — no zone-1 failover.

Your shipping policy does not name an international carrier — intl buyers can't verify how their order will arrive.

International orders need a named carrier (DHL eCom, USPS International, FedEx International, or regional post) so buyers understand customs handling and delivery windows. Silence drives pre-purchase abandonment on intl traffic.

Checkout is USD-only, but you accept orders from INTL.

International buyers paying in USD see a less familiar price and a higher card-network FX fee. Shopify Markets handles presentment currencies natively.

Your return policy puts shipping cost on the buyer but offers no reason or alternative (store credit, exchange waiver).

Customer-paid return shipping is a reasonable small-brand policy, but without a one-line reason or an exchange-waives-fee option, it reads as an unfriendly default. Brands that pair customer-paid returns with a free-exchange carveout or a simple reason statement see measurably higher re-purchase rates.

No TMS detected. UPS is your only carrier. Every label is generated by hand from one portal — no rate comparison, no failover.

Adding a TMS (Shippo, ShipStation, EasyPost) takes 30 minutes and immediately enables: (1) rate comparison across multiple carriers per order, (2) automatic failover when one carrier has an outage or service disruption, (3) bulk label generation.