What this free audit shows you
This profile is based only on public website evidence, so it highlights likely shipping gaps and early savings opportunities without requiring access to private store data.
Free website-crawl auditLayer 1
Shipping audit: CROFT HOUSE
We scanned 6 public pages across CROFT HOUSE — shipping policies, product pages, help content, and checkout signals and identified 7 likely shipping issues (2 high-severity). CROFT HOUSE is a California, United States-based furniture brand on shopify — approx 4M annual revenue, 30 employees. Preliminary monthly savings range: $400–$1.2k. Connect Shopify, ShipStation, or carrier data for a deeper read-only audit with exact figures and personalized fixes.
ShipXray Scorei
6/100
Estimated · from website crawl
Needs attention
Potential monthly savings on shippingi
$400–$1.2k
Preliminary monthly opportunity
More precise after deeper audit
$1.2k$600$0
Signals foundi
12/ 18
Public website signals detected
Connect data to unlock more signals
International shipping · Warehouse location
More connected data reveals more issues
Shipping issues detected (7)
Sorted by severity- High!
Your store has no written lost-package guarantee — buyers and support staff are both guessing.
Without a stated policy, every lost-package claim becomes a case-by-case judgement call. That slows resolution, inflates WISMO volume, and can erode buyer trust.
Connect to unlockLost-package policy template tailored to your carriers, AOV band, and category benchmarks. Includes copy-paste clauses for refunds, reships, claim windows, and customer-pays-shipping carve-outs.
Authorize full audit → - High!
Shipping carrier unknown
We could not identify which carrier this store ships with. Without a known carrier, our savings estimates fall back to conservative category medians and may understate opportunity.
Connect to unlockYour full carrier mix from connected ShipStation / Shopify / carrier API data. Per-carrier spend, volume, and savings opportunities ranked by ROI.
Authorize full audit → - Medium!
Checkout is USD-only, but you accept orders from CA.
International buyers paying in USD see a less familiar price and a higher card-network FX fee. Shopify Markets handles presentment currencies natively.
Recommended fixEnable Shopify Markets (free on Shopify Plus, available on Standard) for native presentment currencies. International buyers see local currency, you still settle in USD. Reduces card-network FX fees by 1–3%.
See exact steps for your store → - Medium!
Your return policy puts shipping cost on the buyer but offers no reason or alternative (store credit, exchange waiver).
Customer-paid return shipping is a reasonable small-brand policy, but without a one-line reason or an exchange-waives-fee option, it reads as an unfriendly default. Brands that pair customer-paid returns with a free-exchange carveout or a simple reason statement see measurably higher re-purchase rates.
Recommended fixAdd a one-line context to the return policy: "Returns shipping is buyer-paid to keep prices low — exchanges ship free." Brands that pair customer-paid returns with a free-exchange option see 8–15% higher re-purchase rates because the policy reads as fair, not unfriendly.
See exact steps for your store → - Medium!
Your return window is 7 days. Industry standard is 30. Most major DTC brands offer 60–90.
Short return windows correlate with higher cart abandonment on hesitant purchases (apparel, gifts). Most returns happen in the first 7 days regardless of policy length, so extending to 30 days has minimal real cost but a measurable conversion lift.
Recommended fixExtend the return window to 30 days minimum (60 days during the holiday season). Most returns happen in the first 7 days regardless, so the longer window costs nothing operationally but lifts cart-conversion 3–6% on category benchmarks.
See exact steps for your store → - Medium!
Your Shopify legal 'Shipping policy' body is empty. The link in checkout footer leads nowhere.
Buyers click the Shipping policy link from the checkout footer expecting to read your terms. A blank body signals an incomplete store — and Shop reviewers flag it during audits.
Recommended fixFill in Settings → Policies → Shipping policy in your Shopify admin (about 5 minutes). Paste the text from your storefront policy page so the checkout footer link resolves to actual content. Shop reviewers flag blank policies during audits, and buyers click the link expecting terms — a blank page reads as an incomplete store.
See exact steps for your store → - Low!
No tracking app or branded tracking URL detected. Buyers jump to the carrier site after purchase.
Branded order-tracking lifts repeat-visit engagement and opens a low-friction upsell slot. AfterShip, Shop, Route, and Parcel Perform all take 10–15 minutes to install on Shopify.
Recommended fixInstall AfterShip, Shop, Route, or Parcel Perform on Shopify — all take 10–15 minutes. Customize the tracking page with your logo, a featured-product strip, and a referral CTA. Drives repeat-visit engagement.
See exact steps for your store →
Public evidence has limits — unlock the connected layer
A precise audit requires authorized, read-only access to your carrier accounts, Shopify, and ShipStation. Connection is opt-in, revocable, and never executes shipments or modifies your store. Evidence used in this flash audit: shipping returns 1, faqs, privacy policy, care maintenance · 6 public pages scanned.
- Read-only — we never touch shipments
- Revocable any time
- Your data stays private
Employees
30
Revenue
$4M
Founded
2009
HQ
Los Angeles, California
Catalog (products / variants)
50 / 197
Carrier
Not detected
Shipping stack
Shopify
Inferred · Apollo enrichmentEstimated · Layer 1 crawl
Why these issues matter
- Unknown carrier = savings estimate stays conservative
- No lost-package guarantee = more support friction
- Duplicate policy URLs = SEO or trust dilution
- No branded tracking = weaker post-purchase experience
What a deeper audit unlocks
ShipXray is a shipping intelligence and savings platform. Connect Shopify, ShipStation, or carriers to reveal actual costs, leakage, delivery performance, WISMO, tracking gaps, carrier mix, and more — backed by data, not guesses.
Competitive benchmark
Top Furniture brands by ShipXray Score
Unlock exact fixes & deeper savings
Connect Shopify, ShipStation, and carrier accounts (read-only) to turn public signals into exact fixes, precise monthly savings, and ongoing monitoring.
Read-onlyNever sharedRevocable
ShipXray audit · template v1 · analysis v4 · composed 5/22/2026, 8:12:37 PM