Shipping audit: Casper Sleep

Storefront accepts international orders but your shipping policy only describes one zone.

We found multiple markets in your storefront setup but only one shipping zone documented in your policy. International buyers who check your shipping page see no information about their country — a common cause of checkout abandonment and WISMO (Where Is My Order?) support tickets.

Only 0% of products have a weight — carriers like UPS will apply dim-weight pricing.

Connecting a Shopify or ERP feed is the fastest way to backfill weights and reconcile invoices.

Shipping is locked to a single carrier (UPS). No failover exists for outages or rate hikes.

When one carrier covers every lane, negotiation leverage is limited and an outage on that carrier stalls fulfillment.

Your store has no written lost-package guarantee — buyers and support staff are both guessing.

Without a stated policy, every lost-package claim becomes a case-by-case judgement call. That slows resolution, inflates WISMO volume, and can erode buyer trust.

Catalog spans 96.0× from $49.00 to $4706.00 with only 0% of products weighed.

When a catalog mixes cheap accessories with heavy flagship items and most products have no weight, carriers default to dim-weight pricing on the heavy end. The combined effect magnifies dim-weight overcharges beyond the baseline rate.

Single-carrier setup (UPS) with 1 zone — no zone-1 failover.

Your shipping policy does not name an international carrier — intl buyers can't verify how their order will arrive.

International orders need a named carrier (DHL eCom, USPS International, FedEx International, or regional post) so buyers understand customs handling and delivery windows. Silence drives pre-purchase abandonment on intl traffic.

Checkout is USD-only, but you accept orders from CA.

International buyers paying in USD see a less familiar price and a higher card-network FX fee. Shopify Markets handles presentment currencies natively.