ACTIVEWEAR·shopifyEstimated
Darn Tough
darntough.com
Darn Tough's shipping practices show three significant gaps in transparency and speed standards.
Xray Score
14
/100
From website crawl
Estimated, not connected
4 shipping issues detected3 high1 low
Products· est.
50 · 2,233 variants
Median product price· est.
USD 25
Shipping issues (4)
Sorted by severity- high
Shipping is locked to a single carrier (UPS). No failover exists for outages or rate hikes.
When one carrier covers every lane, negotiation leverage is limited and an outage on that carrier stalls fulfillment.
See the recommended fix and estimated savings range.Sign up to unlock → - high
Your store has no written lost-package guarantee — buyers and support staff are both guessing.
We scanned every page we captured and found no re-ship / replacement language. Without a stated policy, every lost-package claim becomes a case-by-case judgement call.
See the recommended fix and estimated savings range.Sign up to unlock → - high
Single-carrier setup (UPS) with 1 zone — no zone-1 failover.
See the recommended fix and estimated savings range.Sign up to unlock → - low
No tracking app or branded tracking URL detected. Buyers jump to the carrier site after purchase.
Branded order-tracking lifts repeat-visit engagement and opens a low-friction upsell slot. AfterShip, Shop, Route, and Parcel Perform all take 10–15 minutes to install on Shopify.
See the recommended fix and estimated savings range.Sign up to unlock →
Delivery & carrier signals
| International shipping | No | Estimated |
| Express shipping | Yes | Estimated |
| Same-day delivery | — | Estimated |
| Free shipping offered | Yes · above USD 50 | Estimated |
| Delivery promise | Orders begin processing immediately and ship out within 1–2 business days. | Estimated |
| Carriers mentioned | UPS | Estimated |
| Markets served | US | Estimated |
| Warehouse | Northfield, Vermont, US | Estimated |
Pages we scanned
Evidence sources used to generate this profile — 10 total.
- policyshipping returnshttps://darntough.com/pages/shipping-returns
- policycomplimentary shipping on orders terms conditionshttps://darntough.com/pages/complimentary-shipping-on-orders-terms-conditions
- policyreturns warrantyhttps://darntough.com/pages/returns-warranty
- policyterms of servicehttps://darntough.com/policies/terms-of-service
- policyour unconditional lifetime guaranteehttps://darntough.com/pages/our-unconditional-lifetime-guarantee
- policyterms conditionshttps://darntough.com/pages/terms-conditions
- policycompliancehttps://darntough.com/pages/compliance
- policyprivacy policyhttps://darntough.com/pages/privacy-policy
- policyaccessibility statementhttps://darntough.com/pages/accessibility-statement
- policyterms of usehttps://darntough.com/pages/terms-of-use
ShipXray audit · template v1 · analysis v4 · composed 4/24/2026, 1:32:33 AM